MAHP Member Health Plans Respond to COVID-19 Emergency

When faced with the COVID-19 crisis, MAHP member health plans stepped up to ensure that people receive the treatment they need and to help support COVID-19 relief efforts.

All MAHP member health plans have implemented the following measures that will be effective for the duration of the public health emergency:

  • No Copayments, Deductibles or Co-Insurance for COVID-19 Testing
  • Covering treatment related to COVID-19 without copayments and in some instances without cost sharing
  • Covering all telemedicine related to COVID-19 without copayments, deductibles, co-insurance or prior authorization for in-network providers
  • Covering telehealth for non-COVID-19 covered health care services, including behavioral health care services
  • Waiving early refill limits on 30-day prescription maintenance medications
  • Dedicated phone lines and/or dedicated staff to respond to members calls regarding COVID-19
  • Massachusetts Health Connector plans are supporting a Special Open Enrollment Period for the Uninsured
  • Expediting credentialing for all health care practitioners seeking to be newly credentialed or who are modifying existing credentialing
  • Suspending prior authorization for patients being discharged from acute care inpatient care to alternative levels of care

Click here for more details and list of health plan actions.

Health Plan Actions

MAHP Member Health Plans Support COVID-19 Relief

Donated $2 million to support Dental Society and local dentists & $200,000 to Massachusetts Non-profits for COVID-19 relief. Developed Provider Advance Payment Program and Employer Relief to ensure continuity of dental care

Donated critical supplies including cloth masks, hand sanitizer and food to community health centers and community based organizations, and conducted targeted outreach and support to higher-risk populations

Launched Peace of Mind initiative to provide members with additional support for health needs and social determinants of health during the coronavirus pandemic.

Magellan Health opened a free national 24-hour crisis line for all first responders and health care workers who are serving on the front lines battling the coronavirus pandemic

Developed Love for the Frontline website with resources to help frontline health care workers stay healthy while performing vital work during COVID-19 pandemic. Donated thermometers to shared living facility and community health center

Pledged $4 million to create their Member Support Program to help members cover the costs of urgent items. Partnered with the Massachusetts COVID-19 Command Center to operate the Commonwealth’s isolation and recovery sites and manage the homebound vaccination program across the state.

UniCare & UniCare Foundation committed $85,000 for COVID-19 relief in Massachusetts. Delivered meals to frontline workers in Methuen, Haverhill & Lawrence and sponsored a food drive in Lowell. Parent company Anthem, Inc. launched a coronavirus assessment and symptom checker

Contributed $175,000 to support local, non-profit organizations helping individuals, families and communities most vulnerable to the COVID-19 pandemic and helped to provide meals to frontline workers. Set up a workgroup with Baystate Health and Caring Health Center with the objective of mitigating the impact of COVID-19 on the most medically vulnerable in their communities, especially those with significant social needs.

Joined colleagues across Mass General Brigham to support Boston Hope field hospital, which provided critical care to COVID-19 patients and helped manage hospital capacity at the height of the pandemic. Focused on supporting the Lawrence area, one of the highest risk communities in the state and a persistent COVID-19 hotspot. Together with their partners in My Care Family, an ACO, collaborated with the state and Greater Lawrence Family Health Center to stand up a shelter at a Day’s Inn to help the homeless population quarantine and recover from COVID-19. Launched a free, ongoing webinar series for the community, featuring industry experts on a variety of timely health and wellness topics throughout the pandemic.

Provided more than $500,000 in donations and grants to help with COVID relief and recovery efforts, including food insecurity and social isolation for older adults. Set up a COVID infirmary and a recovery center to provide direct care to Fallon’s Summit ElderCare PACE members. Sent care packages with reusable masks, thermometers, activity books and more to all Fallon Medicare Plus and NaviCare members. Developed and launched a public service campaign with local health care experts about the COVID-19 vaccine. Administered vaccines to eligible Summit ElderCare participants and NaviCare members. Continuing to conduct outreach to high-risk members, helping them to schedule vaccines and arranging for transportation.

The combined organization and Foundations of Tufts Health Plan and Harvard Pilgrim Health Care committed close to $60 million to COVID-19 relief and initiatives across the region supporting members, employer groups, employees and the community. This included $6 million to nonprofits assisting older adults and vulnerable populations, addressing food accessibility and housing inequities, and supporting local small businesses, as well as $5 million to addressing racial inequities, health disparities and supporting Black and Brown communities during the pandemic. Additionally, the combined organization committed $1 million to expanding COVID-19 vaccine education, awareness and outreach in vulnerable communities. Initiatives ranged from setting up drive-thru COVID-19 testing sites in hard hit communities to bringing mobile vaccine clinics to administer up to 500 vaccinations per day in underserved areas like East Boston, Chelsea, Holyoke and Chicopee.

MAHP National Health Plans Support COVID-19 Relief

Investing nearly $50 million through the company and its foundations to support key priorities, including addressing food insecurity among vulnerable populations, access to telehealth for the underserved, personal protective equipment and mental health support for front-line workers and investments in community resilience funds

Donated $25 million to help launch the Brave of Heart Fund along with New York Life to support families of front-line healthcare workers who give their lives in the fight against COVID-19 & launched Express Scripts’ Parachute Rx to ensure Americans can continue to afford their prescription medications during the pandemic. Launched COVID-19 Customer Protection Program to further safeguard customers from unexpected costs for COVID-19 care through “surprise” or “balance” bills from out-of-network providers. Launched a Cigna Care Card to help clients provide financial assistance to employees, by designating a tax-free dollar amount to cover expenses incurred as a result of COVID-19

Accelerated nearly $2 billion of payments to care providers to provide needed liquidity for the health system. Provided $1.5 billion in direct customer and consumer support through premium credits, cost-sharing waivers and other efforts. Partnered with Boston Scientific, Medtronic and the Univ. of Minnesota to develop and deploy 3,000 “light ventilators” to address critical shortages. Opened free access to our mental health mobile app and 24/7 emotional support phone lines to help all Americans cope with mental health impacts during the COVID-19 pandemic

MAHP member plans have developed webpages dedicated to information on COVID-19 to assist their members

Please click on the health plan logo below to view your plan’s COVID-19 information page.